Frequently Asked Questions

Do you make custom cases?

Yes, I do ! If you'd like to purchase a custom case, choose the phone case titled "Custom Case" & choose your phone model. After you checkout, you must email me your photo along with your order # to mariposacustoms@gmail.com .

Are your cases protective?

Our cases are very strong & durable, I have personally dropped my phone countless of times and it is still in great condition. For extra support, I do recommend pairing with a screen protector.

How can I track my order ?

Once I receive your order & process your shipping label, a tracking number will be sent to you, which you can search up online. Please keep in mind that once I ship out your order, I am no longer responsible for lost or missing packages. If your package is returned to me by the post office because of a wrong address, you will have to pay for shipping again since it was not my error.

How long will my order take?

All orders can take up to a week to fulfill since I do work everyday M-Sat. & and a full-time Senior taking college courses. Thank you!

I received the wrong case, what should I do?

If the mistake was on my behalf, I will be more than happy to either send you the correct case or give you a full refund.

Unfortunately, if the mistake was on your behalf, there will be no exchanges, returns, or refunds. This includes ordering the wrong size/design.

Do have a set warranty ?

Each product has a warranty of 2 weeks, if the damage was not caused by you. In order to successfully go through the warranty for your product, you must first email a picture of you case along with the day you received your package. If a picture isn't send, then unfortunately, I cannot exchange or refund your product.

Mariposa Customs